Privacy Policy

The website [www.firstclub.co.in] ("Website") and mobile application 'FirstClub' ("App") (Website and App collectively referred to as the "Platform") are operated and managed by Trolleypop Retail Private Limited ("Trolleypop Retail"), a private limited company incorporated in accordance with the provisions of the Indian Companies Act, 2013 and having its registered office situated at Bengaluru, Karnataka. This privacy policy (Privacy Policy) governs the procedure and terms applicable to the collection, use, storage, disclosure and protection of Your information shared with Us during the course of Your access to or use of the Platform, and for the purpose of this Privacy Policy "We", "Us", or "Our" refers to Trolleypop Retail and its affiliates, wherever context so require and the terms "You", "Your", "Yourself" or "User" refer to the user of the Platform. Please read the Privacy Policy carefully prior to using or registering yourself as a user on the Platform or accessing any material, information or availing any services through the Platform. By visiting the Platform or setting up/creating an user account (Account) on the Platform, You accept and agree to be bound by the terms set out in this Privacy Policy and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information provided by You or otherwise collected from You in accordance with this Privacy policy. 1. Collection of Information We collect various information from You when You access, visit or use the Platform, register or set up an Account on the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain services on the Platform, You are required to set up an Account on the Platform. a. Personal Information You may provide certain information to Us voluntarily while registering on the Platform for availing services including but not limited to Your complete name, mobile number, email address, date of birth, gender, age, address details, KYC related information such as Permanent Account Number (PAN), passport, driving licence, the voter's identity card, income details, Your business or professional details, videos or other online/offline verification documents, Your health and lifestyle related information and any other information voluntarily provided through the Platform, together with Your internet protocol address, web request, operating system, browser type, other browsing information, device type, the device's telephone number ("Personal Information"). b. Sensitive Personal Information For the purpose of this Privacy Policy, Sensitive Personal Information consists of information relating to passwords; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; and any other information that may be regarded as sensitive personal information as per the prevailing law. c. Transactional Information You may be asked for the payment details to process payments for the services. If You choose to avail the services through the Platform, We will also collect and store information about Your transactions including transaction status, order history, number of transactions, details and Your behaviour or preferences on the Platform. d. Location based information When You download and/or use the Platform through Your mobile, tablet, and/or any other electronic devices, We may receive information about Your location, Your IP address, internet bandwidth, mobile device model, browser plug-ins. You can withdraw Your consent at any time by disabling the location tracking functions on Your device. e. Non-Personal Information We may also collect certain non-personal information, such as URL, internet service provider, aggregate user data, software and hardware attributes, pages You request, and cookie information, which will not identify You specifically. We receive and store Non-Personal Information by the use of data collection devices such as "cookies" on certain pages of the Platform. 2. Use of Information We use the information in accordance with law, for the following purposes: • To create Your account and verification of Your identity • To provide You access to the Products, Services, or other products or services • For internal business purposes and services • To resolve disputes and manage Your requests and complaints • To help promote a safe service on the Platform • To design and improve the Products and Services • To collect payments from You in relation to the services • To inform You about our offers, Products, Services, and updates • To customize Your experience on the Platform • To detect, prevent and protect Us from any errors, fraud and other criminal activity 3. Sharing of Information Business Partners We may disclose Your Personal Information to service providers, third parties, delivery partners, marketing or advertising partners, consultants, partners for carrying out research and other service providers who are engaged by Us. This disclosure may be required to provide You access to the services provided on the Platform and process payments. Compliance with law We may disclose Your information including Personal Information, to the extent necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests, (b) to protect Our rights and property, the users, and others, and (c) in an emergency to protect Our personal safety and assets. 4. Security Precautions and Measures The Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. 5. Retention of Your Personal Information We maintain records of Your Personal Information only till such time it is required for the Purposes, or for as long as required by applicable law. When You request Us to erase Your information, We will honour the said request, but We may retain certain information about You for the purposes authorized under this Privacy Policy unless prohibited by law. 6. Links to Other Third Party Sites The Platform may link You to other third party platforms that may collect Your Personal Information. We are not responsible for the security of such information or their privacy practices or content of those Third Party Sites. We recommend that when You enter a Third Party Site, You review the Third Party Site's Privacy Policy. 7. Public Posts You may provide Your feedback, reviews, testimonials, etc. on the Platform. Any content or Personal Information that You share or upload on the publicly viewable portion of the Platform will be publicly available and can be viewed by other users. 8. Your Consent and Rights Your Consent All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. We process Your Personal Information based on Your consent. By using the Platform or services and/or providing Your Personal Information, You agree to the processing of Your data in accordance with this Privacy Policy. Right to erasure and Right to Withdraw Your consent You may choose to withdraw Your consent at any point in time by contacting us at support@firstclub.co.in and expressing your request for withdrawal of consent. You shall have the right to request that We remove Your Personal Information from Our systems. Information access, Rectification or Modification You can access and review Your Personal Information shared by You by placing a request with Us. You may review, correct, complete, upgrade, erase, update and change the information that You have provided to Us, at any point by making changes on the Platform. 9. Amendments We may modify the terms of this Privacy Policy at any time, without prior notice, to include updates, revisions, additions, or new policies. Such changes will be posted on the Platform and take effect immediately upon posting. By continuing to use the services and/or the Platform, You agree to accept any revised terms of Our Privacy Policy. 10. Grievance Officer We have appointed a grievance officer, Kumar Tushar, at support@firstclub.co.in. We are committed to answer Your questions within the reasonable time limit. If You suspect any misuse or loss or unauthorized access to Your Personal Information please let Us know immediately.